About the Role
The role involves managing key client accounts, identifying upselling opportunities, and ensuring customer satisfaction through proactive communication and solution-oriented support.
Responsibilities
- Manage and grow relationships with existing clients across the Netherlands
- Act as the primary point of contact for customer inquiries and strategic discussions
- Identify opportunities to expand product and service offerings within current accounts
- Collaborate with internal teams to deliver tailored solutions to clients
- Monitor customer satisfaction and implement actions to improve retention
- Prepare and present regular account reviews and performance reports
- Negotiate contract renewals and amendments in line with business goals
- Track and report on account health, usage trends, and potential risks
- Support onboarding processes to ensure smooth customer integration
- Gather customer feedback and relay insights to product and development teams
- Drive adoption of new features and services through targeted engagement
- Maintain accurate records of client interactions in the CRM system
- Meet or exceed set revenue and retention targets
- Stay informed about market developments and competitive landscape
- Coordinate with technical teams to resolve complex customer challenges
- Participate in customer meetings, both virtual and on-site when needed
- Contribute to long-term account planning and strategic roadmaps
- Ensure compliance with contractual agreements and service level standards
- Support marketing initiatives tailored to existing customer segments
- Facilitate customer references and case study development
Compensation
Competitive salary with performance-based incentives
Work Arrangement
100% remote, based in the Netherlands
Team
Part of a distributed sales team focused on customer retention and growth
Why Join Us
- We offer flexible working hours and full remote setup with modern tools
- Opportunities for professional development and career advancement
- Inclusive culture that values transparency and collaboration
- Work within a growing company at the forefront of cybersecurity innovation
Application Process
- Submit your resume and cover letter through the online portal
- Shortlisted candidates will be contacted for a screening call
- Final interviews include a role-specific scenario discussion
Not applicable, position based in the Netherlands
