Livorno; Remote - Italy; Toscana Remote (Country)

Deliveroo is hiring an Account Manager - Livorno

Responsibilities

  • Strategic Relationship Management: Oversee a portfolio of restaurant brands, building lasting partnerships and acting as the primary point of contact for our network in the region.
  • Performance Analysis: Monitor and analyse portfolio performance, sharing data-led insights with partners to identify growth opportunities and improve satisfaction.
  • Commercial Negotiation: Negotiate contract terms and conditions to align with company goals, improving financial performance and our Consumer Value Proposition (CVP).
  • Strategic Planning: Develop and execute portfolio strategies to increase market share and loyalty, impacting both absolute performance and financial metrics.
  • P&L Oversight: Manage and control the perimeter P&L, identifying potential financial risks and unlocking new revenue opportunities.

Requirements

  • Commercial Expertise: Significant experience (typically 3+ years) in account management or sales, with a proven ability to build and maintain long-term professional relationships.
  • Financial Acumen: Strong understanding of P&L management and the ability to apply financial data to commercial decision-making.
  • Negotiation Skills: Proven ability to lead complex negotiations and secure favourable terms that support business growth and supply quality.
  • Technical Proficiency: Experience using CRM tools and project management applications to guide best practices and maintain operational excellence.

Nice to Have

  • Market Knowledge: A strong understanding of the Horeca, restaurant, or food market sectors; professional fluency in English is also a significant plus.

Benefits

  • Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
  • Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
  • Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
  • Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

Additional Information

  • language requirements: professional fluency in English is also a significant plus.
Required Skills
CRM toolsproject management applica CRM toolsproject management applica
About company
Deliveroo
Deliveroo is a technology company that is transforming the way the world eats and shops by connecting customers, restaurants, and grocery stores with delivery riders through its platform. It operates a dynamic, tripartite marketplace focused on food and grocery delivery.
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Job Details
Department Commercial Italy
Category other
Posted a month ago