Sitemate is looking for an Account Manager to own the growth and retention of our SMB customer base. In this role, you will manage a portfolio of ~200 SMB customers, proactively hunting for commercial opportunities that deepen their value and ensure strong renewal outcomes.
What You'll Do
- Manage a portfolio of ~200 SMB customers.
- Proactively hunt for upsell and cross-sell opportunities.
- Ensure strong renewal outcomes.
- Run structured account reviews.
- Spot workflow gaps and position additional products or plan/user upgrades to deepen customer value.
- Work closely with CSMs, AEs and Product.
- Use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.
Team & Environment
You will work closely with Customer Success Managers, Account Executives, and the Product team.
Benefits & Compensation
- Compensation: AU$98,000-AU$112,000 (incl. Super)
- Equity options and ownership in Sitemate on a standard vesting schedule.
- Laptop and a budget to set up your home office.
- Professional learning and development budget.
- 20 days PTO.
- Paid compassionate & bereavement leave, sick & carer’s leave.
- Ability to work from anywhere for a few weeks per year.
- Additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption.
- Support and leave for the tragic circumstances of stillbirth or miscarriage.
- Catered team lunch every Monday in the Sydney office.
- Office facilities include a rooftop garden, wellness centre, showers and cycle storage.
Work Mode
This is a hybrid role based in Sydney, Australia.
We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible.
