Responsibilities
- Drive revenue goals tied to contract renewals, account expansions, upselling, and cross-selling within assigned client portfolios
- Design and implement account growth plans in collaboration with Sales and Customer Success departments
- Lead discussions with clients on pricing adjustments, service expansions, and renewal terms
- Recognize signals for growth such as higher usage, new user roles, service enhancements, or interest in additional products
- Produce accurate revenue forecasts and keep pipeline data current and detailed
- Supervise, guide, and develop Account Managers in consultative sales techniques and revenue-focused client conversations
- Conduct routine reviews of deals, pipeline health, and provide coaching on sales opportunities
- Create standardized sales processes, response strategies for objections, and frameworks for account growth
- Support recruitment, integration, and training of Account Managers with an emphasis on sales performance
- Serve as the primary contact for high-priority, strategic, or at-risk customer accounts
- Maintain relationships at executive levels with major clients and internal stakeholders
- Lead or assist in Quarterly Business Reviews centered on measurable results and return on investment
- Ensure team members keep detailed account records, opportunity logs, and renewal timelines
- Collaborate with Sales, Finance, Operations, and Resolution teams to secure revenue opportunities
- Coordinate account strategies with onboarding, activation, and service delivery functions
- Verify that all commercial decisions adhere to company policies and contractual agreements
