Responsibilities
- Serve as the main contact for 4 to 8 clients across 100 to 120 accounts, owning the relationship and communication flow
- Initiate outreach and strategic advice to clients before they raise concerns or questions
- Deliver detailed monthly and mid-month performance summaries with data insights and clear next steps by established deadlines
- Track client KPIs, retention metrics, and satisfaction levels, flagging risks and acting within two business days
- Maintain a client retention rate of at least 96% and respond to inquiries within six hours
- Oversee digital campaign components such as Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, and Email
- Analyze campaign performance regularly to detect patterns, challenges, and areas for improvement
- Coordinate with Paid Media, Organic, and Tech teams to enhance campaign outcomes
- Act as the go-to expert for the company’s technology platform, leading client demonstrations, onboarding support, issue tracking, and feedback collection
- Share insights and suggestions for improving internal processes and team workflows
- Partner with other departments to ensure consistent, accurate, and efficient service execution
Compensation
401(k) with match
Work Arrangement
Remote (Worldwide)
Other
- 4-Day Work Week (32 Hour Work Week)
- WFA (Work From Anywhere)
- 3 weeks of PTO
- Sick leave
- Bereavement leave
- 11 paid holidays
- 75% employer paid health benefits (Medical, Dental, and Vision)
- $75/month reimbursement for Physical Wellness
- $75/month reimbursement for Mental Wellness
- $1000/year travel fund for employees who have been with the company for 3 or more years
- Dog-Friendly Office
- Paid Parental Leave
- Weekly Lunches and Snacks for in-office employees
