About the Role
The Account Manager II oversees ongoing relationships with issuing clients, focusing on service quality, contract adherence, and performance optimization. This position acts as a primary point of contact for issue resolution and strategic account growth.
Responsibilities
- Manage day-to-day interactions with issuing clients to ensure satisfaction and retention
- Monitor compliance with service level agreements and contractual obligations
- Identify and implement opportunities for performance enhancement
- Serve as the main contact for escalations and critical issue resolution
- Coordinate cross-functional teams to address client needs promptly
- Track and report on key performance metrics for assigned accounts
- Facilitate regular business reviews with clients to assess performance
- Drive adoption of new features and service offerings
- Collaborate with product teams to relay client feedback
- Support onboarding and transition processes for new clients
- Maintain accurate documentation of client communications and actions
- Analyze client usage patterns to identify risks or opportunities
- Escalate technical or operational issues to appropriate internal teams
- Ensure timely responses to client inquiries and service requests
- Work with legal and compliance to address regulatory concerns
- Assist in contract renewal discussions and preparations
- Monitor financial performance of client relationships
- Promote best practices in client communication and support
- Contribute to process improvements in account management workflows
- Support internal audits related to client operations
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office and remote options
Team
Part of the client success team focused on issuing partners
What You’ll Do
- Act as the primary liaison between clients and internal departments
- Ensure service delivery meets or exceeds agreed standards
- Lead efforts to improve client satisfaction and retention rates
- Analyze account health and recommend strategic actions
- Support product teams with real-world client insights
About the Team
- Dedicated group focused on issuing client success
- Collaborative environment with shared goals
- Emphasis on operational excellence and client trust
Not available for this position
