About the Role
This position is responsible for ensuring client satisfaction and long-term success by managing relationships, analyzing performance data, and acting as a trusted advisor throughout the client lifecycle.
Responsibilities
- Manage and nurture long-term relationships with key clients
- Act as the primary point of contact for client inquiries and strategic discussions
- Monitor ongoing campaign performance and deliver actionable insights
- Collaborate with internal teams to resolve client issues promptly
- Identify opportunities to expand service usage and improve client outcomes
- Prepare and lead regular business reviews with clients
- Ensure clients achieve their performance goals using platform capabilities
- Track and report on client satisfaction and retention metrics
- Stay informed about industry trends and evolving client needs
- Support onboarding and transition processes for new accounts
- Coordinate with technical teams to implement client-specific configurations
- Maintain accurate records of client interactions and account status
- Escalate product feedback to relevant departments for improvement
- Drive adoption of best practices across client campaigns
- Assist in contract renewal planning and execution
Nice to Have
- Experience working with global clients in the APAC region
- Background in performance marketing or ad verification
- Knowledge of data integrity and brand safety concepts
- Certifications in digital marketing or client management
- Prior success managing enterprise-level accounts
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of the Asia-Pacific client services team supporting key accounts in a fast-paced digital advertising environment
Why This Role Matters
Clients rely on consistent guidance to maximize their advertising effectiveness. This role directly influences how well they meet their goals and choose to continue partnerships.
What Success Looks Like
Clients achieve their performance targets, renew contracts, and expand their use of services due to strong partnership and strategic support.
Not applicable; role is remote within Hong Kong
