About the Role
The role involves leading client accounts, ensuring service excellence, identifying expansion opportunities, and serving as the primary point of contact for key clients in the region.
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office and remote flexibility
Team
Collaborative client services team focused on strategic account growth
Responsibilities
- Lead ongoing management of assigned client portfolios
- Develop and execute strategic account plans
- Serve as main liaison between clients and internal teams
- Monitor client satisfaction and service delivery metrics
- Identify opportunities for upselling and cross-selling
- Coordinate project timelines and resource allocation
- Prepare and deliver client presentations and reports
- Maintain accurate client records and account documentation
- Collaborate with marketing and operations teams on client needs
- Drive renewal and contract negotiation processes
- Respond to client inquiries and resolve issues promptly
- Track performance against service level agreements
- Gather client feedback to inform service improvements
- Support onboarding of new clients when required
- Ensure compliance with company policies and client contracts
- Attend regular client meetings and site visits
- Stay informed about industry trends impacting clients
- Represent the company at client events and conferences
- Escalate critical issues to senior management as needed
- Maintain confidentiality of client information
Qualifications
- Bachelor’s degree in business, communications, or related field
- Minimum of 3 years in client-facing account management
- Proven experience in service delivery or consulting roles
- Strong organizational and time management abilities
- Excellent verbal and written communication skills
- Proficiency in CRM software and Microsoft Office Suite
- Ability to manage multiple priorities under deadlines
- Experience in developing client strategies and plans
- Track record of achieving client retention targets
- Comfortable working in a fast-paced environment
- Skilled in conflict resolution and problem solving
- Demonstrated ability to build client trust
- Familiarity with contract negotiation processes
- Strong attention to detail and accuracy
- Willingness to travel locally as needed
- Professional demeanor and client-ready presence
- Experience in data-driven performance reporting
- Ability to interpret client needs and translate them into action
- History of collaborating across departments
- Adaptability to changing client demands
Preferred Qualifications
- Master’s degree in business or related discipline
- Experience in professional services sector
- Knowledge of project management methodologies
- Certification in client management or account strategy
- Familiarity with government or public sector clients
- Bilingual communication abilities
- Experience with Salesforce or similar platforms
- Background in regulated industries
- Prior success in quota-carrying roles
- Exposure to client success frameworks
What We Offer
- Competitive base salary and bonus structure
- Comprehensive health and wellness benefits
- Retirement savings plan with company match
- Paid time off and holiday schedule
- Professional development opportunities
- Tuition reimbursement for relevant coursework
- Flexible work scheduling options
- Employee assistance and wellness programs
- Inclusive and diverse workplace culture
- Recognition programs for high performers
Not available for this position
