Responsibilities
- Join a dynamic team providing professional technical support to corporate customers and end users through chat communication
- You will be responsible for resolving inquiries efficiently, maintaining high service standards, and ensuring customer satisfaction
- Identify and troubleshoot technical issues
- Guide users through step-by-step solutions
- Escalate unresolved issues when necessary
Requirements
- Fluent German (C1)
- Good English (B2 or higher)
- Strong typing skills and ability to manage multiple chat conversations at once
- Excellent written communication skills
- Good problem-solving and critical thinking abilities
- Comfortable using digital tools and learning new systems quickly
- Detail-oriented with strong organizational skills
- Team player with a customer-centric mindset
Nice to Have
- Previous experience in a customer service or technical support role is a plus
Additional Information
- Fluent German (C1)
- Good English (B2 or higher)
- Handle customer queries via chat in a timely and professional manner
- Maintain accurate records of customer interactions
- Ensure high levels of customer satisfaction
- Comfortable using digital tools and learning new systems quickly
